Privacy Statement

Last Updated: June 2026

Privacy Statement

At Grieves Design (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, store, and protect your personal information when you visit our website, use our graphic design and printing services, or communicate with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Statement.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, place an order, or subscribe to our communications, we may collect:

Name
Company name
Email address
Telephone number
Billing and delivery addresses
Payment information (processed securely through third-party payment providers)

Design and Print Project Information

To provide our services, we may collect:

Artwork, logos, images, and files submitted by you
Printing specifications and project requirements
Correspondence related to your project

Website Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website addresses

This information helps us improve our website and services.

How We Use Your Information

We use your information to:

Provide graphic design and printing services
Process and fulfil orders
Communicate regarding quotes, orders, and customer support
Deliver products and services
Improve our website and customer experience
Send service-related communications
Comply with legal and regulatory obligations
Send marketing communications where you have provided consent

Sharing Your Information

We do not sell your personal information.

We may share your information with:

Printing and production partners involved in fulfilling your order
Delivery and courier companies
Payment service providers
Website hosting and IT service providers
Legal, regulatory, or governmental authorities where required by law

All third parties are expected to handle your information securely and only for the purposes for which it is shared.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and provide services
Meet legal, accounting, and tax requirements
Resolve disputes and enforce agreements

Design files and project records may be retained for operational and customer service purposes unless you request their deletion where legally permissible.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Remember user preferences
Support marketing activities

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain areas of the website.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent where processing is based on consent
Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Marketing Communications

If you subscribe to our marketing communications, you may opt out at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

We will not send marketing communications without an appropriate legal basis to do so.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Statement or how we handle your personal information, please contact:

Grieves Design
Address: The Hub, New Century House, Crowther Road, Washington Tyne and Wear, NE38 0AQ, UK.
Email: info@grievesdesign.com
Phone: 0191 367 0424

For UK businesses: This Privacy Statement should be reviewed to ensure compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and tailored to your specific business processes and service providers.